Residents must pay for utilities that are not included in their rents from the first day of their lease term, regardless of their physical move in date. Please arrange for the transfer of services into your name within 72 hours of the lease begin date. Failure to do so will result in a monthly administrative fee for each utility left in landlords name.
Windsong Place
Expanded Basic Cable and High Speed Internet are included in your rent. If you would like to add additional services (more channels, wireless internet etc), please contact Time Warner directly. You will be billed by Time Warner for the additional services you order.
Autumn Creek
Expanded Basic Cable and High Speed Internet are included in your rent. If you would like to add additional services (more channels, wireless internet etc), please contact the appropriate company directly. You will be billed by the service provider for the additional services you order.
Renaissance Place
Expanded Basic Cable and High Speed Internet are included in your rent. If you would like to add additional services (more channels, wireless internet etc), please contact Time Warner directly. You will be billed by Time Warner for the additional services you order.
StoneGate
Expanded Basic Cable is included in your rent. If you would like to add additional channels, please contact Time Warner directly. You will be billed by Time Warner for the additional services you order.
Green Lake
Gas is included in the rent for residents moving into buildings 50, 60, 80, and 90.
If you would like basic cable service, we offer a discounted rate to our residents. Please call the Green Lake office directly and we will arrange hook up for you. If you would like to add additional channels, please contact Time Warner directly. You will be billed by Time Warner for the additional services you order.
Resident’s personal possessions are not covered by the property’s insurance, it is required that you carry renters insurance to protect your belongings. Damages caused by a resident, even when unintentional, are the financial responsibility of the resident. Without renters insurance, you don’t have coverage for personal property loss or injury to others that may result from accidents or your negligence. This is why residents are required to obtain personal liability insurance, also known as renters insurance, with a minimum personal liability limit of $300,000.
We have partnered with Effective Coverage, a premier provider of renters insurance products. Effective Coverage works with premier carriers such as Travelers and Progressive to bring you policies with excellent coverage at a very affordable price. Their service specialists are available seven days a week and can process your application in less than five minutes. The application process has been streamlined for our residents and can be completed at www.EffectiveCoverage.com or by calling (800) 892-4308.
As you make your renters insurance decisions, please keep in mind that a policy from Effective Coverage may provide you with the following (please call Effective Insurance for more complete information):
Liability Insurance: Pays for the bodily injury or property damage experienced by a third party that is a result of your negligence.
Personal Property Insurance: Coverage comes with a base limit of $15,000 and pays for your loss of personal items such as furniture, electronics, and clothing resulting from losses such as fire, vandalism, or theft.
Additional Cost of Living Insurance: This coverage pays for additional expenses that you may incur after a covered loss. An example would be the cost of staying in a hotel while repairs are made that resulted from a covered loss.
You may also obtain evidence of insurance from any provider of your choice. If you work with a provider other than Effective Coverage, the declaration page of your policy or certificate of coverage will need the following information:
Your Name along with names of all adults living in the apartment
Policy start and end date
Policy number
A personal liability limit with a minimum of $300,000
The Apartment Community must be listed as an "Additional Interest" to your policy. By doing this, we will be notified should your policy cancel or non-renew. The "Additional Interest" must read as follows: (Insert Community Name) Apartments,P.O.Box3707, Albany, NY 12203
When you secure your policy which must meet the criteria above, you will need to electronically submit the declaration page for approval via https://www.effectivecoverage.comor take a copy to the leasing office.
To learn more about renters insurance, please visit www.EffectiveCoverage.com or call upon one of their service representatives at 800-892-4308 to get a free quote.
Post Office Options for Receiving Mail
A change of address form must be filed with the United States Post Office for your mail to follow you to your new home. You can print out a change of address form and drop it off at your nearest post office, or file a form online.
You may also contact your rental office directly to place a service request, please feel free to leave a message if we are unable to answer the phone.
If you have an emergency maintenance situation, and it is after hours, please call 879-0818.
The following are considered to be emergency situations:
No heat in the winter, no electricity, any condition that may cause a fire, broken windows or any condition that would jeopardize security, refrigeration failure, no water, a plumbing leak or sewer stoppage that may damage personal belongings or apartment property, or gas odors – leave your home immediately and contact the gas company.
Keys / Lockouts Due to insurance liability reasons, we cannot issue a key after regular office hours if you lock yourself out. We suggest that you leave a spare key with a trusted neighbor, or keep a spare key in your vehicle. In the event you do become locked out after office hours, please consider the following locksmiths that boast 24 hour emergency service and quick response times:
Click on your property below to join our email list! We use your email address to communicate information about upcoming social activities, maintenance events, apartment inspections and other operational issues that impact your apartment, your lease or your community. This is the very best way to stay informed about your home!
Choose which rent payment method works for you!
E-Check Visit rentpayment.com to pay electronically with a check. Same day credit to your rental account, only a $1 convenience fee.
Credit Card Call 1-877-927-7866 to make a payment with your credit card. A $29.95 convenience fee will be assessed.
Automatic Withdrawal Pay from a bank account of your choice. Turn in a completed authorization form and a voided check. We will pull your rent from your account on the 1st business day of each month... no hassle!
Mail It In You may also mail your payment directly to the leasing office. Late fees are based on when we receive your payment - not postmark - so mail it in early!
Our Resident Referral Program:
We enjoy and appreciate our current residents. If you have a friend, co-worker, or relative that is looking for a new home, we would be flattered if you would recommend one of our communities.
Ask your referral to mention your name the first time they contact us. When they sign a one year lease and move in, we will reward you with a $400 referral fee ($200 at Green Lake)!When your referral mentions your name, and it is documented during the first contact, it ensures that you will receive credit for the referral.
To have us contact your friends and co-workers with information about our properties, please register them below. Please note that your registration of a potential resident must occur BEFORE your referral has made contact with us for the first time!
Please select which property you live at below to fill out the proper referral form:
